1. Scope of application
These shipping and delivery terms apply exclusively to businesses within the meaning of § 1, paragraph 1, item 1 of the UStG (B2B). Consumers within the meaning of § 1, paragraph 1, item 2 of the KSchG are excluded from purchasing via this webshop.
By placing an order, the buyer confirms that he/she is acting as an entrepreneur and that the ordered goods are being purchased for business purposes.

2. Delivery area
AES Adaptive Exhibition Setup Flexco currently only ships to Austria and Germany. Orders with delivery addresses outside these countries cannot be processed.

3rd prizes
All prices listed on the product pages are in Euros (€) plus the statutory sales tax (excluding VAT). As a business customer, you are required to provide your valid UID number when placing your order.
Shipping costs are not included in the product price and are displayed separately according to the shipping cost table below. The final shipping costs will be displayed to you before completing the order in the ordering process.

4. Shipping costs
4.1 Free shipping
For orders with a net value of €350.00 or more, we offer free shipping to both Austria and Germany.
4.2 Shipping costs based on weight
For orders under a net value of €350.00, the shipping costs are based on the total weight of the shipment:

Weight level

The shipping costs stated are net amounts and are calculated plus the statutory sales tax.
The total weight of all the items ordered, including packaging material, is the determining factor for the shipping cost level.

5. Delivery times
The delivery time is usually approximately 7 to 10 working days from the date of payment or the date of order confirmation (for payment by invoice). Working days are Monday to Friday, excluding legal holidays in Austria.
For orders that include multiple items, a combined delivery is generally preferred. Should an item temporarily be unavailable, we reserve the right to make a partial delivery and inform you accordingly.
The stated delivery times are guidelines and may vary in exceptional cases (e.g., increased order volume, delivery bottlenecks, or force majeure). A binding delivery date is only considered agreed upon if explicitly confirmed in writing.

6. Shipping service providers
Shipping is carried out via the Austrian Post AG or a shipping service provider commissioned by us (e.g., DPD, GLS). We reserve the right to select the shipping service provider depending on the type of shipment and the destination country.
After your order has been shipped, you will receive a shipping confirmation by email with the tracking number for tracking purposes.

7. Payment methods
The following payment methods are available:
• Invoice (payment due 14 days net; only for verified regular customers)
• Pre-payment / Bank transfer (shipping after payment received)
• Credit card
• PayPal

8. Transfer of risk and ownership reservation
The risk of accidental destruction and accidental deterioration of the goods passes to the buyer upon delivery of the goods to the shipping service provider.
The delivered goods remain our property until the full purchase price has been paid, including all ancillary costs (simple retention of title). In the event of the buyer’s breach of contract, in particular in the event of late payment, we are entitled to reclaim the purchased item.

9. Transport damage
Any visible transport damage must be reported to the delivery person immediately and reported in writing (by email) to us no later than 3 working days after delivery. Any non-visible damage must be reported immediately upon discovery, but no later than 7 working days after delivery.
The failure to report the defect results in the loss of warranty claims for transport damage. This does not affect further statutory claims.